briDJe User Manual
Contacting Support
Last updated
Email support@bridje.io. Try Common Errors and Settings and Recovery first; they cover most cases.
Include
- App version: Settings → About.
- Operating system and version.
- Source and target apps with their versions, e.g. Rekordbox to Serato.
- Formats involved: NML, XML, Serato folder, Engine database, and audio file types.
- Scope: selected playlists, plus unfiled tracks, or the entire library, and roughly how many unique tracks.
- Error text from the Activity panel or the export preview.
- Expected and actual results, in the steps that led there.
- Screenshots, if they contain nothing private.
For a grid, cue or loop problem, name one affected track and say what you saw in the target app.
Leave out
Don’t send license keys, tokens, passwords or account secrets. If a screenshot shows a key field, crop or blur it.
If an export went wrong
Keep the backup folder. It may hold manifest.txt and recovery-map.json (Exporting and Backups).
Replies come by email. There’s no guaranteed response time.